Hughes-Consulting uses the Baldrige Criteria methodology to assess where your company is now and the principles of Six Sigma to help you to create the right action plans for your company's future.  Both Baldrige and Six Sigma have have helped many small, medium, and large-sized companies increase their customer satisfaction and their business results.  The phases of the Six Sigma methodology are:  Define, Measure, Analyze, Improve, and Control. 

Let's see how this assessment could work for you -

DEFINE - What's the  VISION for your company?  What are your key goals?  Is there a STRATEGIC PLAN?  Knowing what you want for your company's future is one thing; making it happen is quite another.

Where are you now in achieving your vision?  MEASURING the current state of your business and reviewing all of your company's processes is the next step.  (Baldrige Criteria)

• What are your current business results? Profitability?  Employee turnover?  Compliance challenges?  Receivables?
• How does your business get work done now? How efficient are your processes?  Do you get it right the first time?
• What processes are you using to connect with your CUSTOMERS? Deliver your products or services?  Market your products or services?
• What are the most important things to your customers?  Can you measure them?  Where are you in those measures now?

Once we know what's important to you and your customers and how work gets done within your company, we'll move into the ANALYSIS phase (Baldrige Criteria) to see how effective your company really is.  Are you positioned to reach your future?

• What's working for you?  What isn't?
• Where are there customer issues or employee issues?  Or rave reviews?
• How effective is the LEADERSHIP within your company?  Do you have leaders or managers?  Do you know the difference?
• Do your employees understand your company's GOALS?  Do they work effectively as a TEAM?  Do they have the right skills?

Putting the steps in place to achieve the future and IMPROVE your business results is next.

Hughes-Consulting will work with you to develop the action plans that will help you achieve your goals.  We offer a wide range of CUSTOMIZED WORKSHOPS and TRAINING PROGRAMS that will increase the effectiveness of your business.

Continually measuring your company's progress towards goal attainment will help you to CONTROL your future and achieve your company's vision of success.