Leadership
- Examines how senior leaders guide the organization and how the
organization addresses its responsibilities to the public and
practices good citizenship
Strategic Planning
- Examines how
the organization sets strategic directions and how it determines key
action plans.
Customer and
Market Focus
- Examines how the organization determines requirements and
expectations of customers and markets; builds relationships with
customers; acquires, satisfies, and retains customers.
Measurement,
Analysis, and Knowledge Management
- Examines
the management, effective use, analysis, and improvement of data and
information to support key organization processes and the
organization's performance management system.
Workforce Focus
-
Examines how the organization enables its workforce to develop its
full potential and how the workforce is aligned with the
organization's objectives.
Process Management
- Examines
aspects of how key production/delivery and support processes are
designed, managed, and improved.
Results
- Examines the
organization's performance and improvement in its key business
areas; customer satisfaction, financial and marketplace performance,
human resources, supplier and partner performance, operational
performance, and governance and social responsibility. The
category also examines how the organization performs relative to
competitors.
